They know what a pain it will be to switch. They know that they have you and they don't care. This is what happens when you buy into the one stop/one source solution for integration. The last few times I've updated my software I've been allowed 30 days to ask questions before issues have gotten me a 'if you didn't pay for a support contract, we can't speak to you without buying a contract.' Really? You won't support your own product when it doesn't work? I still have 4 merchant service accounts tied to the wrong emails because the person setting it up mixed them up. Don't even get me started on the joys of my Cox internet crashing with everyone working from home. I don't want to house it online and risk it being hacked. to save money I could buy the ProAdvisor Premier Software Bundle for $449/yr. No returning customer loyalty reward? They routed me repeatedly to Online version or. They offered $649.00 to buy the Accountant Desktop 2021 upgrade for 1 person! Why call it an 'upgrade' if the cost is the same to buy it new.

You would think I would have someone to talk to who could help. I have Quickbooks Accountant Desktop 2018, Enhanced Payroll and ProSeries with Docusign. Instead it's a now multi-hour run-around with NO solution other than to buy it from Amazon. Log into QB, find the product, buy it, download it. This entire process should have been a no-brainer 90 second exercise. Your help and advice was NOT useful - as it puts you into a rabbit hole. I gave them the link to the download product page to show them that the product exists - and 10 minutes later they gave me back the same link telling me to download it and that they would buy it for me - but would not allow me to buy the product. They didn't understand what the non-PLUS option was. As they didn't understand my question and kept insisting that the product was on the 'product' page - and it isn't.

At one point they said that they had to buy it for me. Customer Service was a dead end rabbit hole where I wasted an hour of my life trying to get the CS rep to understand that I wanted the link for the non-PLUS version of the product.

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